In the unlikely event that a product is damaged in transit, we will send a replacement product upon return of the damaged product.
We Do Not Refund for Change of mind purchases.
We ask that you please email our Customer Service Department within two business days of delivery at shop@usacandyfactory.com.au to discuss any queries or concerns you may have in relation to the order you have sent or received.
Note: All refunds for orders placed online are credited back to the original method of payment.